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AI-powered customer support solution based on GPT-4o and Claude, supporting multi-turn conversations, sentiment analysis, and automatic ticket generation.
Main dialogue model
Escalation and QA backup
Support article retrieval
Route 80% of standard intent/filtering requests to low-cost lightweight models, reserving frontier models only for complex reasoning.
Evaluate prompt caching for reusable system instructions and retrieval prefixes. Savings depend on vendor rates, cache-hit ratio, and request shape, and must be validated against billing data.
Configure secondary aggregator or alternative provider failovers to sustain uptime when primary endpoints hit rate limits.
Check your models and usage for free. See the relevant official changes, estimated cost, and a practical next step.